Troubleshooting checklist

Start with the narrowest check: confirm the selected account, model, link, date range, and publish state before reconnecting anything.

When to use this

Use this checklist when something is missing, a public URL fails, or a conversion delivery reports an error. Start with the affected link and the visible message so you do not change working account settings unnecessarily.

Where to find it

Most fixes begin in Dashboard filters, Models connection status, or the relevant link’s Edit screen.

How it works

Missing model - usually a stale Fanvue roster, disconnected account, or model outside the connected account.

Missing dashboard result - often the wrong date, model, or link filter, or normal Fanvue synchronization delay.

Public link unavailable - check that the link is Live and its model connection remains active.

Provider delivery failure - inspect Conversion delivery and retest the model-level provider credentials.

How to use it

1. Clear Dashboard filters or select All time to rule out a narrow reporting window.
2. Open Links and confirm the expected URL is Live rather than Draft.
3. Open Models and confirm the correct Fanvue account and model are present.
4. Reconnect Fanvue when the page explicitly reports expired or missing permissions.
5. Record the model, public URL, approximate time, expected result, and screenshot before contacting support.

Good to know: Do not repeatedly disconnect and reconnect a healthy account. First capture the visible error and affected model so support can distinguish configuration, permissions, and temporary provider issues.