Contact support and report security issues

Send enough context for the issue to be reproduced without including passwords, OAuth tokens, payment details, or other secrets.

When to use this

Contact support when the troubleshooting steps do not resolve an issue, or when you need help with account access, privacy, or security. Include the affected link and time so the problem can be investigated.

Where to find it

Email hello@snackle.fans for setup help, account questions, bug reports, privacy requests, or security reports.

How it works

Setup and Fanvue connection assistance.

Unexpected dashboard, model, link, or tracking behavior.

Privacy and data-deletion requests.

Responsible security reporting.

How to use it

1. Include your Snackle account email and the affected model or link.
2. Describe what you expected, what happened instead, and the approximate time.
3. Attach a screenshot when it helps, after removing sensitive data.
4. For security issues, include reproducible steps and whether data may have been exposed.
5. Do not disclose a vulnerability publicly before Snackle has had a reasonable opportunity to investigate and fix it.

Good to know: Never send your Snackle password, Fanvue password, OAuth token, provider secret, recovery code, or full payment information by email.